Shipping Policy
1. Our Delivery Promise
SHIPPING POLICY
Effective Date: September 2026
Thank you for choosing Rama Mama. We are dedicated to providing thoughtfully designed products for growing minds and ensuring your orders arrive safely. Please review our shipping guidelines below before completing your purchase.
1. Shipping Jurisdictions
Rama Mama currently ships physical goods exclusively within India. We do not provide physical international shipping at this time. Note that digital products are exempt from physical transit requirements and are delivered via electronic means.
2. Delivery Timelines
Physical orders typically arrive within 10–15 business days following order confirmation. Business days are defined as Monday through Friday, excluding Saturdays, Sundays, and all national, public, or bank holidays.
Please note that these timelines are estimates, not guarantees. Extensions may occur due to factors outside our control, such as environmental conditions, transit disruptions, labor strikes, government mandates, or logistical issues.
3. Order Processing Requirements
Shipments are initiated only after payment is verified. You will receive a confirmation via email or your provided contact link. To avoid delivery failure, please ensure your details are complete and accurate, including:
• Full Name
• Detailed Address (including building/apartment)
• City, State, and PIN Code
• Mobile Number
Rama Mama is not liable for delays or extra costs resulting from incorrect customer data.
4. Payment Terms
We operate on a prepaid basis only. We do not offer Cash on Delivery (COD). All orders must be settled in full at checkout to be considered confirmed.
5. Shipping Fees
Any applicable shipping costs will be calculated and clearly displayed at checkout. If a free shipping promotion is active, specific promotional terms will apply.
6. Tracking Your Order
When applicable, tracking details will be sent once the package is dispatched. Please allow a brief period for the information to sync with the courier’s system.
7. Handling Delays
If your package has not arrived within the estimated window, please reach out to our support team. While we will assist in locating your items, courier-related delays do not automatically qualify for order cancellation or immediate refunds.
8. Non-Delivery and Returned Shipments
If a shipment is returned to us due to an incorrect address, wrong PIN code, recipient absence, or refusal of delivery, the customer is responsible for any additional costs incurred to reship the order.
9. Damaged Shipments
Please inspect your order immediately upon arrival. If the item is damaged:
• Take video of the exterior packaging before opening.
• Take video of the damaged product itself.
• Contact us immediately with your order number and videos, images.
We will resolve the issue according to our Returns & Refund Policy.
10. Post-Delivery Care
Rama Mama is not responsible for damage occurring after delivery, including issues caused by improper storage, moisture exposure, tearing, or general misuse by the customer.
11. Third-Party Logistics
We utilize independent courier services for all deliveries. Once a package is handed over, the timeline is subject to the courier’s internal operations. While we assist with issues, we do not guarantee the performance of these third-party providers.
12. Force Majeure
We are not liable for failures to fulfill orders caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, civil unrest, or technical infrastructure failures.
13. Digital Content
Digital products are not physically shipped. Access instructions or download links will be sent electronically. These items may be subject to different usage and refund terms than physical goods.
14. Shipping rates
We offer competitive shipping rates based on your location and the weight of your order. Orders above 1000 INR, have free shipping. For orders less than 1000 INR standard shipping fee of 60 Rs is applied applied within Mumbai and 100 Rs for rest of India.
15. Reverse Shipping
In case a package is returned to us due to refused, unclaimed, unsuccessful delivery, incorrect address, or any other reason the customer will have to bear both reverse shipping and reshipping charges. The order cannot be cancelled in such cases and no refund shall be provided. We will not be liable for any loss or damage to the package if address and contact details mentioned at the time of checkout are incorrect.
16. Contact Us
For any shipping inquiries, please contact us via the details on the Rama Mama website. Including your order number will allow us to help you more efficiently.
By placing an order, you confirm that you have read and agreed to this Shipping Policy.
Return, Refund and exchange Policy
RETURN POLICY
To be eligible for a return, we need an opening/unboxing videos of the parcel from start to end without any pauses and Email or WhatsApp us your full video for any Claim within 24 hrs after product delivered.
We do not offer any refund upon returning of items but only store credits or exchange for another item in following cases:
- The Item may be damaged during transit
-Wrong item is delivered to you
Return of a product:
For returns of the product, you must pack the items in same condition and courier them to our address. Customer will have to bear the courier amount for returning as well of reshipping.
Replacements:
We will notify you once we’ve received and inspected your returned item is received in same condition as we sent, and let you know if the store credit was approved or not.
For Replacements, we will replace the item if the product is available with us in stock else, we will offer store credit.
Cancellation:
Once order is dispatched, Cancellation of order is not possible. Rama Mama has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Rama Mama and accept Rama Mama's decision regarding the cancellation.
The final decision regarding returns/cancellations will be taken by the us.
Contact Email: contact.ramamama@gmail.com