TERMS OF SERVICE

Last Updated: 30 October 2026
 

OVERVIEW

This website is operated by Rama Mama. Throughout the website, the terms "we", "us" and "our" refer to Rama Mama. Rama Mama offers this website, including all information, tools, products and services available through this website, to you, the user, subject to your acceptance of all the terms, conditions, policies and notices stated herein.
 

By visiting our website and/or purchasing a product from us, you engage with our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including any additional terms and conditions and policies referenced herein or made available through hyperlinks.

These Terms of Service apply to all users of the website, including visitors, browsers, customers, purchasers and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you must not access the website or use any of our Services.
 

Any new features, products or tools added to our online store shall also be subject to these Terms of Service. You may review the most current version of these Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.
 

Our online store is hosted on a third-party e-commerce platform that provides the infrastructure necessary for us to display and sell our products and Services.
 

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you are accessing this website under the supervision and consent of a parent or legal guardian.

If you are purchasing products on behalf of a minor, you acknowledge that you are responsible for supervising the minor's use of such products.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of our Services, violate any applicable laws or regulations, including but not limited to copyright and intellectual property laws.

You must not transmit any worms, viruses, malware or any code of a destructive nature through our website or Services.

Any breach or violation of these Terms may result in the immediate suspension or termination of your access to our Services.
 

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.

You understand that your information (excluding payment card information) may be transferred unencrypted and may involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Payment information is handled and transmitted through secure third-party payment gateways in accordance with their applicable security standards and policies. We do not intentionally store complete payment card details on our website.

You agree not to reproduce, duplicate, copy, sell, resell, distribute or commercially exploit any portion of our website, Services, products or content without our prior express written permission.

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.
 

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this website is inaccurate, incomplete or outdated. The material on this website is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete or up-to-date sources where appropriate.

Any reliance on the material on this website is at your own risk.

This website may contain historical information, which is provided for reference purposes only and may not reflect current information.

We reserve the right to modify the contents of this website at any time but are under no obligation to update any information unless required by applicable law.

You agree that it is your responsibility to monitor changes to our website.
 

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and Services are subject to change without prior notice.

We reserve the right at any time to modify, suspend or discontinue the Service, or any part or content thereof, without prior notice, subject to applicable law.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service, except where liability cannot be excluded under applicable law.
 

SECTION 5 – PRODUCTS OR SERVICES

Certain products and Services may be available exclusively online through our website.

Our offerings may include, but are not limited to:

• Children's activity books and educational workbooks.

• Planners, journals and organisers.

• Printable worksheets and educational resources.

• Digital downloadable PDFs and other digital products.

• Learning resources and activity materials for children, parents, teachers and caregivers.

Certain products may be available in limited quantities and may be subject to returns, replacements or refunds only in accordance with our applicable Return and Refund Policy and applicable consumer protection laws.
 

PRODUCT REPRESENTATION

We make every reasonable effort to display product descriptions, illustrations, colours, images and other visual representations as accurately as possible.

However, actual colours and appearances may vary depending on your device, monitor settings, printing equipment, paper quality and other technical factors.

For digital products, the actual appearance of printed materials may differ depending on the printer, paper and printing settings used by the customer.
 

PRODUCT AVAILABILITY AND PRICING

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region or jurisdiction.

We may exercise this right on a case-by-case basis. We also reserve the right to limit quantities of products offered and to discontinue any product at any time.

All product descriptions, specifications and pricing are subject to change without prior notice, at our discretion, subject to applicable law.

Any offer made on this website is void where prohibited by law.
 

EDUCATIONAL PRODUCTS AND DISCLAIMER

Rama Mama creates educational and activity-based resources designed to encourage children's curiosity, creativity, exploration and learning.

Our products are intended to supplement play-based learning and educational experiences. They are not a substitute for formal education, professional assessment, therapy or individual developmental guidance.

Children should use age-appropriate products under suitable adult supervision. Parents, guardians, teachers and caregivers are responsible for determining whether a particular activity or resource is appropriate for the child's age, abilities and individual needs.

We do not guarantee specific academic, behavioural, cognitive or developmental outcomes from the use of our products.
 

SHIPPING AND DELIVERY – PHYSICAL PRODUCTS

Physical products purchased directly through our website are currently shipped within India only.

• We accept prepaid orders only. Cash on Delivery (COD) is not available.

• Applicable shipping charges will be displayed during checkout.

• Orders are generally processed and dispatched for delivery within the estimated timelines communicated on the website.

• The estimated delivery timeline is 10–15 business days, subject to product availability, location, courier operations and unforeseen circumstances.

• Tracking details will be shared where available through the shipping service provider.

Customers are responsible for providing accurate shipping addresses, contact numbers and other delivery information.

Rama Mama shall not be responsible for delivery delays caused by incorrect or incomplete addresses, recipient unavailability, courier disruptions, natural events or circumstances beyond our reasonable control.

If an order is delayed, customers may contact us through the contact details provided on our website so that we can coordinate with the shipping service provider.
 

DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective or materially different from the product ordered, please contact us promptly with relevant photographs, videos and supporting evidence.

We will review the complaint and, where appropriate, arrange a replacement or other resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

Nothing in these Terms shall limit any statutory rights available to customers.
 

DIGITAL PRODUCTS AND DOWNLOADS

Certain products offered by Rama Mama are digital products delivered electronically.

Unless otherwise specified on the product page:

• Digital products are delivered through a download link, email or other electronic delivery method.

• Customers are responsible for ensuring that they have compatible devices, software and internet access to download, open and use the purchased files.

• Digital products are licensed for personal, non-commercial use only, unless an alternative licence is expressly stated.

• Digital products may not be resold, redistributed, shared, sublicensed, reproduced or commercially exploited.

Due to the nature of digital downloads, orders for digital products are generally non-refundable once the product has been successfully delivered or accessed. 

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SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us.

We may, at our discretion and subject to applicable law, limit or cancel quantities purchased per person, household or order.

These restrictions may include orders placed using the same customer account, payment method, billing address or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address, phone number or billing information provided at the time of purchase.

We reserve the right to restrict or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers or distributors without our authorisation.

You agree to provide current, complete and accurate purchase and account information for all transactions made through our store.

You agree to promptly update your information, including your email address, contact number and payment details, so that we can complete transactions and contact you when necessary.

For additional information, please review our Return and Refund Policy.
 

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide you with access to third-party tools, payment gateways, delivery services, applications and other services over which we neither monitor nor have control or input.

You acknowledge and agree that such tools and services are provided on an "as is" and "as available" basis, without warranties or representations of any kind, except where required by applicable law.

Any use by you of optional third-party tools offered through our website is entirely at your own risk and discretion. You should ensure that you are familiar with and accept the terms and conditions of the relevant third-party providers.

We may introduce new features, tools, resources or Services through our website in the future. All such additions shall also be subject to these Terms of Service.
 

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and Services available through our website may include materials from third parties.

Third-party links may direct you to websites or platforms that are not affiliated with Rama Mama.

These may include online marketplaces, publishing platforms, payment gateways, shipping providers, social media platforms and other external services.

We are not responsible for examining or evaluating the content, accuracy, policies or practices of third-party websites and do not warrant or assume responsibility for any third-party materials, products or Services.

We shall not be liable for any loss or damage arising from transactions or interactions with third-party websites, except where liability cannot be excluded under applicable law.

Please review the policies and terms of third-party websites before engaging in any transaction.

Complaints, claims or questions relating to third-party products and Services should be directed to the relevant third-party provider.
 

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send specific submissions, such as contest entries, testimonials or reviews, or voluntarily send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, postal mail or otherwise (collectively, "Comments"), you agree that we may use such Comments for the purposes for which they were submitted and, where appropriate, for marketing, promotional and business purposes.

Where required by applicable law, we will obtain appropriate consent before using identifiable testimonials, photographs or personal information in promotional material.

You acknowledge that we are under no obligation to:
(a) maintain any Comments in confidence, except where required by law or our Privacy Policy;
(b) pay compensation for unsolicited Comments; or
(c) respond to every Comment received.

We may, but are not obligated to, monitor, edit or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates intellectual property rights or these Terms.

You agree that your Comments will not violate any third-party rights, including copyright, trademark, privacy or other proprietary rights.

You further agree that your Comments will not contain unlawful, abusive or obscene material, malicious code or any content that could affect the operation of our Services or website.

You may not use a false email address, impersonate another person or otherwise mislead us or third parties regarding the origin of your Comments.

You are solely responsible for any Comments you submit and their accuracy.
We take no responsibility for Comments posted by you or any third party, except as required by applicable law.
 

SECTION 10 – PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through our online store is governed by our Privacy Policy.

We may collect and process information such as your name, email address, phone number, billing details, shipping address and transaction information for purposes including order processing, delivery, customer support and business operations.

We handle personal information in accordance with our Privacy Policy and applicable data protection and privacy laws in India.

To understand how your information is collected, used, stored and protected, please refer to our Privacy Policy available on our website.
 

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or in our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery timelines or product availability.

We reserve the right to correct any errors, inaccuracies or omissions and to update information or cancel orders where information is inaccurate, subject to applicable law.

Where an order is cancelled after payment has been received, any applicable refund shall be processed in accordance with our Refund Policy.

We undertake no obligation to update, amend or clarify information on our website except where required by applicable law.

No specified update or refresh date displayed on our website should be interpreted as confirmation that all information has been modified or updated.
 

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using our website or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in unlawful acts;

(c) to violate any applicable local, national or international laws or regulations;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, intimidate or discriminate against any individual or group;

(f) to submit false, misleading or fraudulent information;

(g) to upload or transmit viruses, malware or any other malicious code that may affect the functionality or operation of our website or Services;

(h) to collect, misuse or track the personal information of others without authorisation;

(i) to spam, phish, scrape, crawl or otherwise misuse website data;

(j) for any obscene, fraudulent or otherwise unlawful purpose; or

(k) to interfere with or circumvent the security features of our website, Services or related platforms.

You are also prohibited from downloading, copying, reproducing, distributing or commercially exploiting Rama Mama's educational resources, illustrations, activity sheets, books, designs or other intellectual property without prior written permission.

We reserve the right to suspend or terminate your access to our Services if you violate these prohibited uses, subject to applicable law.
 

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Services will be uninterrupted, timely, secure or error-free.

We do not warrant that the results obtained through the use of our Services will be accurate or reliable.

Our products are provided with descriptions and specifications as displayed on the relevant product pages. Customers are responsible for reviewing product details, formats, dimensions, age recommendations and other relevant information before purchasing.

For physical products, reasonable variations in colour, printing, appearance or material may occur due to manufacturing and printing processes.

For digital products, compatibility may depend on the customer's device, software, printer and technical environment.

You expressly agree that your use of, or inability to use, our Services is at your own risk, subject to applicable consumer rights.

Except as expressly stated by us or required by law, our Services and products are provided on an "as is" and "as available" basis, without additional warranties or conditions of any kind, whether express or implied.

To the maximum extent permitted by applicable law, Rama Mama, its owners, representatives, employees, contractors, suppliers and service providers shall not be liable for indirect, incidental, special or consequential damages arising from the use of our website, Services or products.

This may include loss of profits, loss of revenue, loss of data or other indirect losses, to the extent such exclusions are permitted by law.

Nothing in these Terms shall exclude or restrict liability for fraud, wilful misconduct, gross negligence, statutory consumer rights or any other liability that cannot legally be excluded or restricted under applicable law.
 

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Rama Mama, its owners, representatives, affiliates, partners, contractors, service providers and employees against any claims, demands, losses, liabilities, damages and reasonable legal expenses arising from:

(a) your breach of these Terms of Service;

(b) your violation of applicable laws or regulations;

(c) your infringement of any third-party intellectual property or other legal rights; or

(d) your misuse of our website, Services or products.

This provision shall apply only to the extent permitted by applicable law.
 

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.
 

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service remain effective unless and until terminated by either you or us.

You may stop using our website and Services at any time.

If, in our reasonable judgment, you breach or fail to comply with any provision of these Terms, we may suspend or terminate your access to our Services, subject to applicable law.

Termination shall not affect any rights or obligations arising from transactions completed before termination, including outstanding payment obligations, applicable refund rights and intellectual property protections.
 

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy and any other policies or operating rules published on our website, constitute the entire agreement between you and Rama Mama concerning your use of our website and Services.

These Terms supersede any prior agreements, communications or proposals, whether oral or written, relating to the subject matter herein.

Any ambiguities in the interpretation of these Terms shall not automatically be construed against the party that drafted them.
 

SECTION 18 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements under which we provide our Services shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, our website or the purchase of our products shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India, subject always to applicable consumer protection laws and the jurisdiction of consumer forums or authorities where legally available.

Nothing in this section shall deprive consumers of any statutory rights or remedies available under applicable Indian law.
 

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of our Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or Services following the posting of changes constitutes acceptance of the revised Terms, subject to applicable law.
 

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us using the contact details below.
 

RAMA MAMA

Email: contact.ramaomama@gmail.com

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For questions relating to orders, products, shipping, returns, refunds or digital downloads, please contact us through the contact details provided on our website.

We will make reasonable efforts to respond to customer queries and resolve concerns in a timely manner.

Thank you for choosing Rama Mama.
 

Raising curious little humans, one little discovery at a time.